Frequently Asked Questions 

With what machines are the capsules compatible?

The Ecokaffe’s Capsules® are compatible with almost all the machines. The only machines NOT compatible are the Essenza Mini D30 (shaped like a pyramid - it IS compatible with the C30), the Krups Essenza Auto XN2140 (older version), the MI-schishare, the Delonghi EN97, Magimix M100, and the Essenza C100. 

Do you only have capsules for nespresso?

Ecokaffe sells a variety of compatible capsules for your coffee machine Dolce Gusto®, Vertuoline® , Caffitaly, Lavazza a modo mio, lavazza blue, Lavazza EP 

The machine pierces through the classic capsules, how does the Ecokaffes capsule® not get damaged?

The Capsule is designed so that the holes let the water pass through without trouble whilst maintaining a strong pressure to ensure a great espresso come out. We would never sell anything that we didn’t believe in. All capsules are tested in rigours manner and will never damage your machine. 

How long do Ecokaffe reusable capsules last?

If you take care of them and wash them after each use, they will last a few years. We have been using for more than 2 years the ones in our offices and they still work as if they were new.

These capsules, if taken care off last up to 10.000 and more uses. In our office we’ve been using the same capsule for the past two years. They will last many years and grant you a great coffee with no environmental impact 

Is there a money back guarantee if the capsule doesn't work ?

Customers are at the heart of everything we do. We wouldn’t be here if it wasn’t for you. For this reason we offer a 30 day return policy. Any technical issues you experience with your capsules and you’ll be eligible for a refund with no questions asked.

If You’re not satisfied with the coffee, they make contact us and we can give you the right tips on how to make the perfect espresso or click here.
If you have any other queries don’t hesitate to contact us at customerservice@ecokaffe.com or fill out a customer enquiry form here. 

Customer enquiry form 

Can Ecokaffe capsules be used for tea ?

Yes! All you have to do is insert the tea bags or dry tea in the capsule. Fill it and you will get at least 2 cups of tea in a just a few seconds (Use the lungo button). Depending on the tea you use, you can even get yummy foam on top! The capsules pressure will extract all the flavour and guarantee a strong and intense cup of tea.

Doesn't Nespresso recycle their capsules? 

Reusing is always better than recycling. Assuming all capsules do get recycled (and believe us, they don’t) The recycling process is long and wasteful. Recycled capsules have a long journey to make and that contributes to a vast amount of carbon footprint. Once the capsules arrive at the recycling plant it will require a lot of energy and water to clean the capsules. Unfortunately, only 20% of capsules get recycled every year. Read more about the environmental disaster of single use capsules here!

Will my macchine loose warranty if I use Ecokaffe capsule ? 

Absolutely not. Using our capsule is the same as using a compatible capsule from a brand like Lavazza® or L’Or®, the only difference is that our capsule don’t not create waste.

Won’t the capsule get too hot after each use?

We recommend waiting a minute before reusing the capsules, however if you’re in a rush to make another amazing coffee just rinse the capsule under cold water and it will be ready for use in seconds. We always recommend buying two or more capsule! Remember the more you buy, the more you save with Ecokaffe! Take a look at our discounted bundle offers! 

Have more questions ? Not a problem! Don't hesistate to  contact us at customerservice@ecokaffe.com